What you can request
You do not need to know the legal name of a right or use a special form. Tell us what you want to understand or change.
Confirm or access data
Ask whether we process personal data about you and, where applicable, receive a copy together with the required processing information.
Correct data
Ask us to correct inaccurate personal data or complete information that is incomplete.
Delete data
Ask us to erase data that is no longer needed or is otherwise subject to a valid deletion request.
Restrict or object
Ask us to restrict particular processing or object to processing based on legitimate interests.
Receive portable data
Where the legal conditions apply, ask for data you supplied in a structured, commonly used, machine-readable format.
Withdraw consent
Withdraw an optional consent for future processing. Cookie preferences and account email settings provide immediate controls for those choices.
How to start
Email contact@clipify.us. No Clipify account is required, and a request sent through another clear contact channel will not be rejected solely because you did not use this page.
Tell us which right you want to exercise and, if possible, the Twitch account, Clipify feature, email address, or support conversation concerned. You do not need to quote a law or use a specific form.
How identity verification works
We request only the additional information reasonably needed to confirm identity and authority for the risk of the request. We do not require a passport, an office visit, or unrelated personal information by default.
We compare the request with information already associated with the account. We may ask you to sign in, confirm control of the Twitch-linked email address, reply from an address already on file, or provide another proportionate account detail.
Do not include passwords, authentication secrets, Twitch access or refresh tokens, complete payment-card details, a passport or identity-card copy unless we specifically explain why it is necessary in your first message.
What happens next
- 1
Submission
Tell us which right you want to exercise and, if possible, the Twitch account, Clipify feature, email address, or support conversation concerned. You do not need to quote a law or use a specific form.
- 2
Identity verification
We compare the request with information already associated with the account. We may ask you to sign in, confirm control of the Twitch-linked email address, reply from an address already on file, or provide another proportionate account detail.
- 3
Assessment
We locate relevant systems, check the scope of the request, protect the rights of other people, and determine whether a legal exception or retention obligation applies.
- 4
Response
We respond electronically unless another appropriate format is requested. A data copy is provided securely, and we explain any partial fulfillment, extension, or refusal together with available complaint rights.
Timing and cost
We normally respond without undue delay and within one month after receiving the request. Where a request is complex or numerous, applicable law may allow up to two additional months; if so, we explain the extension within the first month.
Requests are normally free. Where permitted by law, we may charge a reasonable fee or refuse to act on a request that is manifestly unfounded or excessive, especially because it is repetitive, and we will explain that decision.
When a request can be limited
- Rights apply where the relevant legal requirements and circumstances are met.
- Deletion does not require us to erase data that must be retained for tax, accounting, security, fraud-prevention, contractual, or legal-claim purposes.
- A response must not disclose another person's personal data, confidential information, or information that would undermine security.
- If we cannot identify the person or data concerned after reasonable steps, we explain what additional information is needed or why we cannot act.
Questions and complaints
- Contact Clipify directly at contact@clipify.us
- Contact the data-protection authority responsible for your residence, workplace, or the alleged infringement
- For Clipify's German establishment, contact the State Commissioner for Data Protection and Freedom of Information Baden-Württemberg (LfDI Baden-Württemberg)